Who do I contact if I have questions about my Bingo Bucks?
Please submit a ticket through your account.
When are they paid?
Credits for Bingo Bucks won in Chat will be credited to player accounts within 24hrs. Generally they are credited soon after the current chat game is over by the Cm in the room.
How will I know if I received my Bingo Bucks?
This can be viewed in your “Reconcile” under the Cashier tab in the Members Area.
Do I have to play the Bingo Game in order to participate in the Chat Game?
Bingo Bucks (BBs) are only awarded to players who are actually playing in the bingo game that corresponds to the Chat Game.
How many Bingo Bucks can I win?
Bingo Bucks (BBs) are only awarded to players who are actually playing in the bingo game at the time of the chat game. As long as you meet this requirement, you will be awarded up to 100% of your last deposit in the last 5 days in chat BBs (e.g. if you deposited $200 in the last 5 days, you have the opportunity to receive $200 BBs without depositing again). This feature is automated; therefore your Chat Host has no subjectivity in overriding the rules
How can I change my Alias?
Alias change requests are processed by support , and each player is limited to one change every 30 days. We may change your alias if we deem it could be offensive to some players, or if it too closely resembles another players’ alias. When requesting an alias change, please submit two choices in order of preference and we will change it accordingly.