- Getting Started
- About Us
Our customer service representatives are standing by to promptly assist you. Please refrain from directing questions regarding your account to Chat Moderators within chat rooms as this is a space for fun and chat games. Your questions are better addressed by following the avenues below.
In order for us to better serve you please note the following:
LIVE HELP (which can be located when available on a tab on the right hand of the screen) is for urgent matters such as depositing issues or technical problems. If this applies to the issue you are experiencing please click on the tab and follow the prompts.
For all other inquiries please create a TICKET for our Support Team. To create a ticket or to check for replies from Support please follow the instructions below:
1. LOGIN with your account info
2. Click on “SUPPORT” at the top right corner just below where your alias is displayed
3. Below “Help Desk” you will see two options – if you are looking for a response to a previously created ticket click on “View Open Tickets”, if you are requesting assistance (for example to claim a Bonus top up) then simply type your request/issue into the field below.
4. Hit submit and you’re done!
4. b) If you are looking for a reply to a ticket you’ve already submitted, you can view them by clicking on “View Tickets”
Our Support Team is generally available between 10am and 2am to respond to tickets
If you would like to provide feedback – laurels, lemons and suggestions are always welcome! You can create a ticket or use the blue FEEDBACK button to the right side of the screen.
Alternatively, you can get assistance by emailing [email protected] or call us anytime
Toll Free Number: 1-(888)-330-9625 (North America only).
Over the phone customer support is available:
|Monday – Wednesday||10AM – 12PM ET|
|Thursday||10AM – 3PM ET|
|Friday||10AM – 4 PM ET|
|Saturday||Please use LIVE support|
|Sunday||Please use LIVE support|
Marketing and Affiliates
For marketing and advertising inquiries or becoming a BingoVega Affiliate, please send an email to [email protected].