CUSTOMER SUPPORT & CONTACT INFORMATION
Our customer service representatives are standing by to promptly assist you. Please refrain from directing questions regarding your account to Chat Moderators within chat rooms as this is a space for fun and chat games. Your questions are better addressed by following the avenues below.
In order for us to better serve you please note the following:
Please create a TICKET for our Support Team. To create a ticket or to check for replies from Support please follow the instructions below:
1. LOGIN with your account info
2. Click on “SUPPORT” at the top right corner just below where your alias is displayed
3. Below “Help Desk” you will see two options – if you are looking for a response to a previously created ticket click on “View Open Tickets”, if you are requesting assistance (for example to claim a Bonus top up) then simply type your request/issue into the field below.
4. Hit submit and you’re done!
4. b) If you are looking for a reply to a ticket you’ve already submitted, you can view them by clicking on “View Tickets”
Our Support Team is available at the days and hours below:
Monday – Thursday 11 AM – 4 PM and 7 PM – 12 AM
Friday 11 AM – 4 PM and 7 PM – 2 AM
Saturday 10 AM – 2 AM
Sunday 10 AM – 12 AM
If you would like to provide feedback – laurels, lemons and suggestions are always welcome! You can create a ticket or use the blue FEEDBACK button to the right side of the screen.
Alternatively, you can get assistance by emailing firstname.lastname@example.org or call us
Toll Free Number: 1-(888)-330-9625 (North America only).
Over the phone customer support is available:
Monday to Sunday: 12pm-8pm