Contact Us

CUSTOMER SUPPORT & CONTACT INFORMATION

Our customer service representatives are standing by to promptly assist you.  Please refrain from directing questions regarding your account to Chat Moderators within chat rooms as this is a space for fun and chat games.  Your questions are better addressed by following the avenues below.

In order for us to better serve you please note the following:

Please create a TICKET for our Support Team.  To create a ticket or to check for replies from Support please follow the instructions below:

1. LOGIN with your account info

2. Click on “SUPPORT” at the top right corner just below where your alias is displayed

3.  Below “Help Desk” you will see two options – if you are looking for a response to a previously created ticket click on “View Open Tickets”, if you are requesting assistance (for example to claim a Bonus top up) then simply type your request/issue into the field below.

4. Hit submit and you’re done!

4. b) If you are looking for a reply to a ticket you’ve already submitted, you can view them by clicking on “View Tickets”

Our Support Team is available at the days and hours below:

Mon-Fri: 9am-4pm
Closed: 4-7 pm
Open: 7pm to 11pm EST.
Open: 12am to 2am EST.

If you would like to provide feedback – laurels, lemons and suggestions are always welcome! You can create a ticket or use the blue FEEDBACK button to the right side of the screen.

Alternatively, you can get assistance by emailing support@bingovega.com or call us

Toll Free Number: 1-(888)-330-9625 (North America only).

Over the phone customer support is available:

Monday to Sunday: 12pm-8pm

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